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Hotel Rules and Regulations
HOTEL RULES AND REGULATIONS
All guests and companions over the age of 14 must register upon arrival at the hotel in compliance with article 2 of Order IRP/418/2010, of August 5, on the obligation to register and notify the General Directorate of the Police of the people staying in accommodation located in Catalonia.
Upon arrival at the hotel, a credit card will be requested as a guarantee. We accept American Express, Visa and MasterCard. This document authorizes the charge on the guarantee card for extra services not paid for at the time of check-out and for possible damage that may be caused to the room.
The method of payment will be determined in the conditions and policy of the reserved rate. In the event that the selected rate is paid directly at the hotel, payment must be made at the time of check-in.
Every guest will be able to enjoy their reservation with the arrival time starting at 3:00 p.m. The room must be released before 12 noon.
If you plan to arrive before 3:00 p.m. and want immediate access to your room, we recommend that you book the night before in order to guarantee immediate access. In the same way, for late departures, reserving an additional night guarantees that you will have the room available for the necessary time until the desired departure time. If you want to leave later than 12 noon, you can request the late check-out option at reception (€10/hour, subject to availability).
Health and safety measures
The hotel is not responsible for cash, jewelry or valuables that have not been delivered for safekeeping in our safe.
For security and protection reasons, visits to the rooms by people not registered at the hotel are not allowed.
You cannot eat in the rooms, with the exception of consuming what is prepared in our room-service (call the waiter to remove it). Therefore, it is forbidden to consume food from outside the hotel in the rooms.
smoke free hotel
Smoking is not allowed in the rooms or in the hotel facilities.
Failure to comply with this rule will imply the special cleaning of the room which entails an additional cost of €100 to be paid by the client.
We strongly request your cooperation.
The Wi-Fi connection is free for all guests staying at the hotel. The network and password will be provided upon arrival.
Private parking, with a maximum height of 1.90 m and with direct access to the hotel. Your access is available 24 hours a day; They will be able to enter and exit with the same previously authorized room key.
Its price is €15/night.
Located in the hotel’s private parking lot. It is a free space for our clients in which they can store their bicycle, repair it and clean it. This space opens only with previously authorized room keys from reception.
We have washing and ironing service. You can leave it on your desk or at the hotel reception, and tell us the clothes you want to wash and/or iron. Consult the QR of the directory or at the reception for the prices of each service.
Open from 6 a.m. to 11 p.m. Access is not allowed for children under 16 years of age. Free service.
Equipped with treadmill, stationary bike, elliptical bike and rowing machine.
Open from 11am to 8pm. Access is not allowed for children under 16 years of age.
Equipped with a Sauna and Jacuzzi. To access the Wellness space you have to book at reception. The service is free.
Everyone is welcome at the CMC Girona Hotel, including our four-legged friends, whether they are dogs or cats. It is essential to notify in advance so that we can prepare the room.
Pets carry an additional cost of €20 per night; If you come with two pets, the second has a supplement of €10 (50% discount is applied to the second pet). For more information contact reception.
The access of pets to the breakfast room and restaurant is not allowed, so you can request room-service if you want to eat at the hotel.
We remind you that it is not allowed to leave the animal alone in the room.